Application Support Engineer at Net Affinity

The Role


Net Affinity are looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.

You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.

This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.  Remote applicants should be located within UCT +/-2hrs timezone.


What you’ll be doing
  • Providing internal and external (L2) support for all Net Affinity Products.
  • Investigating, diagnosing and resolving application related issues.
  • Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits.
  • Working closely with internal teams to inform of progress, request information and manage expectations.
  • Escalating any issues to software engineers as required
  • Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base.
  • Contacting 3rd party partners in order to troubleshoot connectivity issues.

Requirements and Qualifications
  • At least 1+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues.
  • Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues.
  • Excellent problem-solving skills.
  • Communicate clearly and effectively both verbally and in writing with internal teams.
  • Knowledge of XML, HTML, CSS, JavaScript
  • Business level English.

Bonus Points
  • Relevant IT/Technical degree
  • Basic knowledge of command line Linux environment
  • Knowledge of PHP/Perl
  • Experience working with Scrum or other agile methodologies
  • Knowledge of Atlassian tools like Jira and Confluence

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