Sr SCCM/SCOM Engineer at Lone Wolf Technologies

Specific Accountabilities

  • Assess and recommend designs/changes to Microsoft System Center and support Client Tools
  • Participate in the design and development of operational processes for maintaining client systems in a 500 user Active Directory environment
  • Support the design, construction, and operations of System Center 2012 R2 components including SCCM, SCOM, and Orchestrator
  • Disaster Recovery and Business Continuity for key client platform systems
  • Maintain Application packaging standards, Server and Desktop Image standards, Hardware imaging, and OS patching, etc. for the enterprise
  • Design and Implement PowerShell scripts to assist in automating operational processes
  • Implement and support company security policies and security audits. Troubleshoot security permissions problems
  • Work with other System and Database Administrators to continually improve operational processes, engineering standards and other departmental processes
  • Develop Standard Operating Procedure documents for full scope of Infrastructure related tasks, process and procedures
  • Perform advanced troubleshooting and problem resolution, including issues with site-to-site communication, package distribution, SCCM advanced client, etc.
  • Use SCOM (System Center Operations Manager) to monitor health of SCCM environment
  • Provide high-level technical support (when required) during problem situations
  • Mentor others on existing and new client technologies within the environment
  • Prepare system documentation and update operational standards and procedures
  • Research and propose new operational support technologies, tools, and techniques.
  • Conduct evaluations to select appropriate operational support strategies and ensure efficient use of SCCM
  • Participate in the development of corporate and divisional information technology strategic and tactical plans
  • Stay up to date on new technologies and industry trends that may impact the organization and identify, recommend, and implement process improvement opportunities where applicable

Background Requirements

  • A University degree in Computer Science, College degree with a technical major or an acceptable combination of education, training and experience
  • 5-10 years' systems administration/design experience in a System Center environment
  • 5 years' experience with Desktops/Servers running a Windows based Operating System
  • Knowledge and scripting experience in an MS Windows environment, including extensive hands-on experience with Microsoft System Center, Active Directory, WMI, Windows Registry, User Profile settings
  • 5-10 years' experience imaging systems within AD environments
  • Proficient in Windows 10, Office 365, Azure, Intune, Outlook/Exchange and Service Management solutions (Jira Service management, ServiceNow, Remedy.
  • Considerable knowledge of computer systems and peripherals, including printers, hardware configurations, software requirements, operating systems, memory management and compatibility.
  • Excellent administrative skills
  • Ability to work under occasional supervision and solve most problems independently; however, may escalate larger issues to next level
  • Identification of business requirements and evaluation of solutions to meet objectives
  • 5-10 years of experience with OS imaging, maintenance, and deployment.
  • 5-10 years of knowledge and hands-on experience of the Microsoft System Center suite of products (SCCM, SCOM, VM).
  • 5-10 year of experience with various SW deployment methodologies.
  • Experience in working with formal Patch Management and Change Control Systems
  • Strong knowledge of Active Directory/DNS/DHCP/Group Policies
  • Ideal candidates hold current industry certifications applicable to this role (ITIL, MCSA, MCSE)

What You Bring

  • Professional knowledge and expertise: Excellent problem solving and critical thinking skills
  • Experience in technical support and resolution of client incidents in accordance to ITIL methodologies
  • Client Service/Communication: Excellent listening, oral and written communication skills in order to effectively interact with individuals both within and external to the organization
  • Ability to discuss and collaborate on technology matters in business terms
  • Delivery of a successful client experience
  • Client service focused
  • Strong English oral and written communication skills
  • Planning and organization: Ability to manage multiple tasks
  • Strong organization skills
  • Self-motivated with a sound work ethic

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