Salesforce Architect at Computer Futures

Job Description

The Salesforce Architect will be responsible for establishing the direction and best practices related to the growth of the Salesforce CRM, Service, FSC and nCino platforms within the Bank. Responsibilities will include engaging business partners and product/program managers to gather and document business requirements, present technical solutions and implement them along side the broader Salesforce team.

Responsibilities include but are not limited to:
  • Provide technical direction, leadership governance and oversight to Salesforce-related projects.
  • Implement technical governance at a program level including design, development and code review.
  • Collaborate with product management team to guide, design, and document out-of-the-box, 3rd party and custom solutions within our Salesforce ecosystem.
  • Provide technical guidance to both business partners and technical team members, ensuring best practices and standards around versatility, usability, maintainability, robustness and innovation -- as they pertain to Salesforce - are being adhered to.
  • Provide hands-on assistance with the administration, customization and configuration of Saleforce including, but not limited to page layouts, workflows, reports, dashboards, objects, fields, validation rules, etc.
  • Create and maintain technical design documentation for existing and planned feature implementations.
  • Map business requirements to Salesforce features and functionality.
  • Enhance existing processes to ensure overall system quality.
  • Keep on top of new and upcoming Salesforce features and functionality, as well as those coming through 3rd parties through AppExchange, to identify and recommend process improvements.
  • Provide mentorship to other team members.
  • Optimize data and integration strategies.

Required Skills:
  • Broad knowledge of Salesforce Service, FSC and Marketing Clouds.
  • Experience with Salesforce APIs, APEX, triggers, workflows and Lightning components.
  • Experience working as part of an Agile team.
  • Excellent analytical, problem solving and troubleshooting skills.
  • Ability to work independently, with minimal supervision as well as in a team setting.
  • Strong understanding of relational database concepts and designs.
  • Excellent verbal and written communication skills.
  • Excellent analytical skills with the ability to articulate solutions to developers, administrators and users.
  • Be committed to learning and evolving with the changing technology landscape.
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