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Frontend Engineer - Customer Engineering Team at Heetch

Read before applying:

We're a young company iterating over our remote culture so for now, we're only working with people in locations where the time zone is: -3 hours > Paris time zone < +3 hours

Customer Care Team @Heetch

We empower our internal users with comprehensive tools and new processes so they can provide a great, human support experience to Passengers and Drivers, our public facing users.

Tech Stack

Have a look at our stack for a deeper overview:

Our team's values

  • Transparency: We discuss everything openly within the team. Our 'Speak up' culture is strong.

  • Remote first: Our team is fully distributed, and we work hard at that, but feel free to work from any of our offices. Flexible work schedules are part of the plan.

  • Learn from failures: It's ok to fail, learn from it and try again.

  • Experiment things: Being free is part of our DNA, we can try things as long as it brings value.

  • Code quality: Tests are as important as code is.

  • Sharing is caring: We believe in continuous learning and want you to be proud of what you've learned/built. Sharing is a natural part of the process.

What will be your role?

You'll be joining a passionate team of engineers thus you'll have plenty of things to do to help us build internal products and native mobile app features that enable Heetch to provide a world-class support experience.

Does it sound like you?

  • You have more than 3 years of experience in software development

  • You have at least 3 years of experience working with JavaScript or TypeScript

  • You have experience with UI testing

  • You have solid experience with web-based Admin-UIs, SaaS tools or data visualisation

  • If you've already been part of a Customer Support team before, it's a plus.

  • If automation is one of your passions, it's another bonus.

  • You have full working proficiency in English

What will you do?

  • Participate in all aspects of the software development process: planning, programming, testing, deploying and maintenance

  • Be Product-centric: suggest ideas/improvements and have a chance to "Make It Happen" by yourself!

  • Use Front-end JavaScript/TypeScript with HTML/CSS primarily. We have a bit of Styled Components that would need some love. Create reusable React components

  • Be an important part of the exit from a monolithic application to a microservices family from a UI perspective (Ride, Marketplace, Driver & Passenger teams) embracing micro frontends using SPA

  • Collaborate closely with our Care experts and Product Manager

  • Write documentation and¬†runbooks¬†(Being a #RemoteFirst company, this is part of our DNA)

What will be your main challenges?

  • Have a focus and impact on performance and monitoring on client side app.

  • Evangelize end to end testing through Cypress

  • Next.js is powering our internal set of applications

What's next?

If your application is selected, the process will be composed of 4 steps:

  1. Interview with a Technical Recruiter (45mn)

  2. Take home assignment (~5 days deadline)

  3. Interview with your future Engineering Manager (1h)

  4. Day on site (Paris) or remote interviews to meet your future teammates and stakeholders

Check out our Engineering Blog and follow our twitter :) You can also have a look at our open-source projects and contributions here

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